Refund and Return Policy
Effective Date: [Insert Date]
At Fx Sell, we are committed to ensuring your satisfaction with our products and services. Please read our refund and return policy carefully to understand your rights and obligations.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we regret that we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Several types of goods are exempt from being returned:
- Perishable goods such as food, flowers, newspapers, or magazines.
- Intimate or sanitary goods.
- Hazardous materials or flammable liquids and gases.
Additional non-returnable items:
- Gift cards.
- Downloadable software products.
- Certain health and personal care items.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial Refunds
In certain situations, only partial refunds are granted:
- Books with obvious signs of use.
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
- Any item not in its original condition, is damaged, or has missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will notify you via email that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds
If you have not received your refund yet, please:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank, as processing times can vary.
If you have done all of the above and still have not received your refund, please contact us at support@fxsell.com.
Sale Items
Only regular-priced items may be refunded. Sale items are not eligible for refunds.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at support@fxsell.com and send your item to:
Fx Sell
10685-B Hazelhurst Dr. #24728
Houston, TX, USA
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves, we will send the refund to the gift giver, who will be notified about the return.
Shipping Returns
To return your product, please mail it to:
Fx Sell
10685-B Hazelhurst Dr. #24728
Houston, TX, USA
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
For more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Digital Products
For downloadable software or digital products, refunds are only granted in the following cases:
- The product was defective or did not function as described.
- The product was not delivered to you as promised.
Proof of purchase and evidence of the issue must be submitted to support@fxsell.com for evaluation.